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Listen to customers not big data

A report from The Register  on 22 August 2012 covers one of the Directors of the dominant telco in Australia stating that “Insights won’t come from data, they’ll come from observation”, in other words...

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Policing

Policing is a public service that doesn’t often get viewed as a system or as a system of parts in the same way that health or government are. That was until Simon Guilfoyle, John Seddon and others...

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Hyperlocal encouragement

The bizarrely named Streetfight website has a great post on the 29 August 2012 by Stephanie Miles which I can see having relevance further than the hyperlocal web sites it is focused on. Entitled “6...

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Local Government Data Service

There have been a couple of blog posts and a lot of Tweets recently from well-known characters in the local government web scene regarding establishing/creating/facilitating a Government Data Service...

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Social Media Fantasy

My thanks to Itir Akdogan PhD for informing the Democracies Online Exchange: http://groups.dowire.org/groups/exchange about the publication of a new report “The Use of Social Media in Finnish...

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Central resource

In a report from the Audit Scotland, who are usually a well informed and rational bunch, there is a proposal for a central resource to get over project issues in Scottish central government systems...

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Open but closed

All those who harp upon the benefits of open data to participatory government need look no further than a recent piece in Gulf News – “eGoverment and information sector will be focused on ‘open data’“....

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Shared practice

A recent blog post on the Kahootz site upon the topic of “Developing shared services in the public sector” that I viewed as the result of a Twitter follow set me thinking about sharing in the context...

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Universal Chaos

I would heartily recommend everyone to read the uncorrected House of Commons Oral Evidence taken before the Work and Pensions Committee on Universal Credit on Monday 17 September 2012 by Iain Duncan...

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Key areas of attention remain

The Federal Computer Week has brought my attention to a report from the Government Accountability Office in the USA entitled “ELECTRONIC GOVERNMENT ACT Agencies Have Implemented Most Provisions, but...

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Simple things?

The new report by the Policy Exchange entitled “Simple Things, Done Well: Making practical progress on digital engagement and inclusion” offers no real new ideas apart from someone paying for a massed...

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Digital by diktat

The recent comments and debate about the value of ’digital by default’ or ‘digital by design’ and how ‘assisted digital’ will get around the concerns I and others have expressed had me thinking in a...

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The vital need of criticism

I am currently reading the new edition of Victor Serge’s Memoirs of a Revolutionary recently published by New York Review Books. On page 133 Serge, when considering the state of the Russian revolution...

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Ideas cannot digest reality

The title is a statement by Jean Paul Sartre that heads a section in Chapter 7 of James C. Scott’s wonderful book “Seeing Like a State: How Certain Schemes to Improve the Human Condition Have Failed”,...

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Lies, damned lies

In a blog that is loosely attributed to a former American president it’s about time I quoted one of his most famous attributions – “You can fool some of the people all of the time, and all of the...

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E-government disaster

When developing plans in the event of an IT disaster one of the many aspects that needs to be covered is the situation when the web site itself or the  applications feeding into it go down. One can...

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Digital by diktat 2

I’ve just received an email promotion from DFDS Seaways about holidays in Amsterdam. The trouble was that the one link I tried, that to do a survey and possibly win a crossing, didn’t work – it just...

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How hard can it be?

I use nPower as the supplier of my electricity and gas at home, to try to reduce paper bills I use their electronic system so that they email me when they want readings and I submit them to their...

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G-cloud of unknowing

I’m pleased to announce that my paper “The ‘cloud’ of unknowing – what a government cloud may and may not offer: a practitioner perspective” has been accepted by the International Journal of...

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Pakistan – watch this space

Pakistan may hardly be a frontrunner in the world of e-government but might provide an interesting country to view given the messy politics, illiteracy of the masses, and the many, many more variables...

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